Refund Policy
Understand our refund process and eligibility criteria for ticket purchases.
Last updated: December 16, 2024
Overview
At SL Events, a product of ScriptyLabs Inc, we want you to be satisfied with your ticket purchases. We understand that plans can change, and we've created a fair refund policy to address various situations.
Please note that refund policies may vary by event. Some organizers may have stricter or more lenient policies. Always check the specific event's refund terms before purchasing.
Eligible for Refund
- Event cancelled by organizer
- Event date/time significantly changed
- Request made 48+ hours before event
- Duplicate purchase (same ticket bought twice)
- Technical error during purchase
Not Eligible for Refund
- Request made less than 48 hours before event
- Ticket already used or scanned
- Change of personal plans
- Inability to attend due to personal reasons
- Free tickets or promotional tickets
Refund Process Timeline
Submit Request
5 minutesGo to My Tickets and click "Request Refund" on your order
Review Process
1-2 business daysOur team reviews your request against our refund policy
Approval/Denial
24 hoursYou'll receive an email with the decision and next steps
Refund Processing
5-7 business daysApproved refunds are processed to your original payment method
Processing Fees
Refunds may be subject to the following deductions:
- Service fee (non-refundable): 5% of ticket price
- Payment processing fee: Varies by payment method
- Event cancelled by organizer: Full refund including all fees
Important Notice
Refund requests must be submitted through your SL Events account. We cannot process refunds requested via email or phone. Make sure to check the specific event's refund policy as some organizers may have different terms.
Need Help?
If you have questions about our refund policy or need assistance with a refund request, please contact our support team.
ScriptyLabs Inc • Kigali, Rwanda • support@slevents.rw